Wellness Cancellation Policy

Booking and Cancellation Policy


If you cancel with short notice or miss your appointment entirely, your therapist is left without income for that period. Calling a friend to take your appointment instead of canceling is an excellent alternative and highly recommended. Please note, if your doctor, hairdresser or plumber, etc. runs late, the above conditions still apply.

Clinic Massage
We require a minimum of 24-hours notice to cancel or reschedule. Appointments canceled within 24 hours of the appointment time or missed entirely require full payment.

Appointment durations are the total time spent with your therapist and include professional consultation. Appointments canceled within 24 hours of the appointment time or missed entirely require full payment.

Professional Service Policy
Retune Massage provides only professional, health, and wellbeing-focused massage. Nothing outside the scope is provided. Please address your massage therapist the way you would a physiotherapist, chiropractor, or medical doctor.

Client Agreement:

I understand that Remedial massage therapists do not diagnose illness, disease, any physical or mental disorder, nor do they prescribe medical treatment or pharmaceuticals.

I acknowledge that massage therapy is not a substitute for medical examination or diagnosis, and it is recommended that a physician be seen for that service. 

It is my choice to receive massage as a form of therapy. 

I understand that the treatment given is designed to address the care and prevention of myofascial pain and dysfunction.

I also understand that at any time I feel pain or discomfort during the session, I will immediately inform my therapeutic massage therapist so they adjust. 

I have stated my pertinent medical conditions and will update the massage therapist of any changes in my health status.

I understand that my failure to do so may pose a threat to my health and/physical well being and I hold harmless Retune Massage and my massage therapist from any liability whatsoever arising from failure on my part.